We have been to these kinds of productions before, and have just loved them. The visual detail, the excellent sound, the backstage views and interviews ... all go to make for a wonderful experience. Unfortunately, the whole country (except for those actually sitting in NYC) experienced way too many technical glitches in this particular production to make it enjoyable. We left after the first act. We asked for (and got) our money back. When we spoke to the manager at the theater that we went to, he said that 20% of the presentations of these productions have had technical difficulties. Lots of improvement is needed here! Of course, the musicians were just wonderful.