Do not go to pacific theatres especially at the Grove, I purchased my ticket on line and arrived at the theatre 1 hour before the showtime. I stood in line inside to get my ticket, then another line outside to get into the theatre, then another line for popcorn and a drink. When I got into the theatre there was not 1 single seat that was not being saved. After getting 2 different managers involved the best solution was a refund and a trip home.